Billy Hendrix, a 30-year veteran of the funeral industry, thought he had seen it all. But the last few months have changed his mind. He says he has experienced ups and downs in the business over the years. But he said he’s never seen anything affect what he does quite like COVID-19, which has put some funerals on hold and limited which services can be offered.

“Sometimes we feel defeated — that we’re not giving our family everything that we should and we’re restricted to some degree,” Hendrix said.